At TyreExpert.pk, we are committed to providing high-quality tyres and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
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Eligibility: You have 14 days from the date of delivery to initiate a return. To be eligible:
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The tyres must be unused and in the same condition as received.
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Items should be in their original packaging.
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Proof of purchase or receipt is required.
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Process:
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Contact our Customer Service Team at [Insert Contact Information] to request a return authorization.
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Once approved, you will receive instructions on how and where to send the returned items.
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Please note that items returned without prior authorization will not be accepted.
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2. Exchanges
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If you received a defective or incorrect item, please notify us immediately. We will arrange for a replacement at no additional cost to you.
3. Refunds
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Inspection: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
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Processing: If approved, refunds will be processed to your original method of payment within 10 business days. Please be aware that your bank or credit card company may require additional time to post the refund.
4. Shipping Costs
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
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Original Shipping Fees: Original shipping charges are non-refundable.
5. Non-Returnable Items
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Items purchased during a promotion or sale.
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Gift cards or gifted items.
6. Damaged or Defective Items
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Please inspect your order upon delivery. If you find any damage or defects, contact us immediately so we can evaluate the issue and make it right.
7. Cancellations
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Orders can be canceled before shipment. Once an order has been shipped, it must be treated as a return.
8. Contact Us
For any questions regarding returns or refunds, please contact our Customer Service Team at: 0322 991 8178
